• EMI.KO is by appointment only.

    Appointments submitted online are booking requests and are not confirmed until approved. Once your request has been accepted, you’ll receive a confirmation directly from the booking system.

    Online booking displays a limited window of availability. If you would like to plan further ahead than what is currently shown online, you’re welcome to text the studio with the dates you’re considering.

    If the date or time you want is unavailable, you may also join the waitlist. Waitlist requests are not guaranteed appointments. If an opening becomes available that matches your request, you may be contacted with the opportunity to book.

  • The waitlist is available for clients hoping for an appointment that is not currently open online.

    Joining the waitlist does not reserve an appointment or guarantee that an opening will become available.

    If availability opens that matches your requested date, time, or service, EMI.KO may contact you directly.

    Openings may be offered to more than one client and are available on a first-confirmed basis unless otherwise stated.

    If you need a guaranteed appointment, please book from the availability currently shown online or text the studio to discuss other dates.

  • A nonrefundable reservation retainer may be required to secure your appointment.

    Your appointment is not reserved until any required retainer has been successfully submitted.

    When an appointment is rescheduled within policy, the retainer may be transferred one time to the new appointment.

  • At least 48 hours’ notice is required to cancel or reschedule an appointment.

    With proper notice, your reservation retainer may be transferred one time. Additional appointment changes may require a new retainer.

    Reservation retainers are nonrefundable.

    If something unexpected comes up, please reach out as soon as possible.

  • If you are running late, please text the studio.

    Appointments are scheduled with dedicated time for your service. Depending on how much appointment time remains, the service may need to be adjusted or rescheduled.

    Additional appointment time cannot be guaranteed.

  • An appointment is considered a no-show when a client does not arrive and has not contacted the studio.

    Any reservation retainer associated with the missed appointment will be forfeited. A new retainer may be required before another appointment can be reserved.

  • Monday: 2:00 PM–6:30 PM
    Tuesday: 2:00 PM–6:30 PM
    Wednesday–Friday: Closed
    Saturday: 10:00 AM–4:00 PM
    Sunday: 10:00 AM–4:00 PM

    EMI.KO is closed on state and federal holidays.

    Hours reflect regular studio availability and may vary. Current appointments will always be reflected through the booking site.

  • The Reserve is limited appointment availability outside regular studio hours.

    Select dates may be offered during school breaks, days off, or other specially released availability. Appointments may be available by request or through dates released directly by EMI.KO.

    The Reserve includes an additional $40 fee per appointment.

    Availability is limited and not guaranteed.

    Angel Society may receive priority access to select dates before public release.

  • Please arrive with a clean eye area whenever possible.

    Mascara, strip lashes, lash clusters, heavy eye makeup, and oily products around the eyes should be removed before your appointment.

    Removing makeup or outside lash products during your scheduled service may reduce the time available for your appointment.

    Contact lenses should be removed before services performed around the eyes.

    If there is anything that may affect your service, please let EMI.KO know before your appointment.

  • EMI.KO is a private lash studio located in Pearl City, Hawaiʻi.

    When you arrive, please text the studio and knock at the door.

    Please do not use the building doorbell.

    Arrive as close to your scheduled appointment time as possible. Because the studio is appointment-only, early entry may not always be available while another client is being serviced.

  • Due to the size of the private studio and the concentration required during lash appointments, please plan to attend your appointment alone unless a guest has been approved in advance.

  • Please contact EMI.KO before your appointment if you are feeling unwell or have recently experienced symptoms of a contagious illness.

    This includes, but is not limited to, fever, chills, cough, sore throat, congestion, vomiting, diarrhea, body aches, unusual fatigue, or other symptoms that may indicate an illness that could be passed to others.

    Please also reach out before your appointment if someone in your household is currently sick with a contagious illness or has recently developed symptoms. Because appointments take place in a private, close-contact setting, household exposure may affect whether your appointment should be rescheduled.

    If you are unsure whether you should keep your appointment, please text EMI.KO before coming to the studio.

    You should also contact EMI.KO before your appointment if you are experiencing an active eye infection, significant eye irritation, swelling, open skin around the treatment area, or another condition that may affect the safety of your service.

    A service may be postponed, modified, or declined when it cannot be performed safely or appropriately.

    Please disclose relevant sensitivities, allergies, reactions, medications, recent procedures, or changes in your health information through your client forms.

    A previous service without a reaction does not guarantee that a sensitivity cannot develop in the future.

    For severe swelling, difficulty breathing, vision changes, significant pain, or another serious reaction, seek appropriate medical care.

  • New clients are required to complete a Client Intake + Consent form before their first appointment.

    Returning clients may be asked to complete a Client Update form so information remains current.

    Your forms include service history, relevant health information, sensitivities or allergies, service consent, policy acknowledgement, and photo or video preferences where applicable.

    Please provide complete and accurate information and update EMI.KO whenever something changes.

  • Photo and video preferences are handled through your client consent forms.

    Any content captured or shared by EMI.KO will follow the permissions you selected.

    You may update or discuss your preferences with EMI.KO at any time before new content is created or posted.

Policies + FAQ

  • A consultation is available for clients who would like to discuss their lashes, service options, previous experiences, concerns, or goals before committing to an appointment.

    Consultations are especially helpful if you are unsure which service is right for you, have questions about your natural lashes, are considering a major style change, or would like to discuss existing lash work before booking.

    A consultation does not guarantee that a service can be performed. Final service recommendations are based on the condition of your natural lashes, existing extensions when applicable, and what can be completed safely and appropriately.

    A separate consultation is not required before booking a full set. Every full-set appointment includes a consultation at the beginning of the service.

  • Every full-set appointment begins with a consultation.

    We’ll review your natural lashes, previous lash experience, preferences, lifestyle, desired look, and any concerns before beginning the service.

    Your lash design is then customized based on your natural lashes and the result you would like to achieve.

    Full-set appointments include enough time for the consultation, lash assessment, customized design, and application without rushing the service.

    First-time full-set clients receive a full-size lash cleanser for at-home aftercare.

  • Maintenance Fill appointments are scheduled according to the amount of time expected to properly refresh your set.

    Retention varies from client to client, so not everyone will require the same maintenance schedule or appointment length.

    If there are not enough extensions remaining to reasonably complete the appointment as a Maintenance Fill, a full set may be recommended.

    If the scheduled appointment does not allow enough time to make that change, a separate appointment may be needed.

  • EMI.KO accepts foreign fills for clients currently wearing extensions from another lash artist.

    The existing set will be assessed for application, condition, cleanliness, outgrowth, and compatibility before additional extensions are applied.

    A foreign fill can only be completed when the existing work can safely and properly be worked with.

    If the current set is not suitable for a foreign fill, removal and a new full set may be recommended.

  • Lash retention varies.

    Natural shedding, lash growth cycles, skincare, makeup, cleansing habits, sleeping habits, activity level, environment, medications, hormones, and lifestyle can all affect how extensions wear between appointments.

    Because these factors differ for every client, a specific amount of retention cannot be guaranteed.

    Consistent cleansing and proper aftercare give your extensions the best opportunity to wear well between appointments.

  • Please do not pull, peel, cut, or force extensions from your natural lashes at home.

    Professional removal is recommended when you are ready to remove your extensions or when your current set needs to be removed before new work can be applied.

  • Korean Lash Lifts are designed for clients who want more from their natural lashes without the maintenance of extensions.

    With results that can last up to approximately two months, one service can carry you through weeks of lifted, more defined natural lashes with very little day-to-day upkeep.

    Every Korean Lash Lift includes a take-home silk protein treatment to support your lashes between appointments.

  • The full Korean Lash Lift experience with added tint for deeper, more noticeable definition.

    The lift can last up to approximately two months, while the tint typically lasts approximately 2–3 weeks before gradually fading.

    This option is ideal for clients who want the lift of their natural lashes with a darker, more finished appearance.

  • Korean Lash Lift Maintenance is designed to refresh the appearance of your lashes between full lift appointments.

    Because the lift can continue to last for up to approximately two months while tint typically lasts around 2–3 weeks, maintenance is a simple way to keep the lashes looking darker, defined, and polished while your original lift is still growing out.

    The appointment focuses on conditioning and maintaining the appearance of the natural lashes between full lifts.

    Tint may be added to refresh faded color and definition.

    Maintenance does not repeat the full lifting process. Your next full Korean Lash Lift is scheduled once enough new lash growth is present and the previous lift has grown out appropriately.

  • One of the biggest benefits of a Korean Lash Lift is longevity.

    The lift can last up to approximately two months, depending on your natural growth cycle, lash condition, lifestyle, and aftercare.

    Tint has a shorter wear time and typically lasts approximately 2–3 weeks, so its color may fade well before the lift itself does.

    For clients who enjoy the darker, freshly finished appearance of a tinted lift, Korean Lash Lift Maintenance provides an easy way to refresh the lashes without unnecessarily repeating the full lifting service.

  • Aftercare instructions are provided based on the service you receive.

    For lash extensions, regular cleansing is essential. Avoid pulling, picking, or intentionally rubbing your extensions.

    For Korean Lash Lifts, follow the aftercare provided at your appointment and use your take-home silk protein treatment as directed.

    If you are unsure whether a product, treatment, or activity is compatible with your lashes, you are welcome to text EMI.KO before using it.

  • Please review your results before leaving your appointment and communicate anything you would like adjusted whenever possible.

    Completing checkout acknowledges that you had the opportunity to review your finished service and raise any immediate concerns.

    If you notice something after leaving the studio, contact EMI.KO as soon as possible with details and photos when appropriate so the concern can be reviewed.

    Any adjustment offered will be determined based on the individual circumstances.

Services

  • Payment is due at the completion of your appointment unless another arrangement has been made in advance.

    Applicable taxes and processing fees may be added at checkout.

  • Completed services are nonrefundable.

    Reservation retainers are nonrefundable.

    Prepaid services, packages, promotional purchases, and other advance purchases are subject to the terms provided at the time of purchase.

    Opened or used retail products are final sale.

    If you experience an issue with a service or product, please contact EMI.KO directly so it can be reviewed.

  • Purchased gift cards and promotional gift cards or credits are treated separately.

    Purchased EMI.KO gift cards may be applied toward eligible services according to the terms provided at purchase.

    Promotional gift cards, complimentary credits, loyalty rewards, referral rewards, and similar incentives may include their own redemption requirements, eligible services, minimum purchase amounts, expiration dates, or other restrictions.

    The terms provided with the promotion or credit determine how it may be redeemed.

    Gift cards and promotional credits have no cash value and cannot be exchanged for cash except where required by law.

  • Promotions cannot be combined unless specifically stated.

    Booking periods, appointment dates, minimum service amounts, eligibility, redemption requirements, and other conditions may vary.

    The terms published with each promotion determine how and when it may be used.

    A promotion must be valid and eligible at the time of redemption.

  • Model, muse, ambassador, loyalty, referral, membership, and other special-program pricing is separate from standard service pricing.

    Special pricing applies only to the person and appointments for which it was originally offered.

    Program benefits, promotional rates, and special pricing are not transferable.

    Unless separate terms are provided, all standard EMI.KO booking, cancellation, rescheduling, arrival, health, and studio policies still apply.

  • EMI.KO may decline, modify, postpone, or discontinue a service when necessary for client safety, lash health, sanitation, proper service execution, or studio policy compliance.

    Disrespectful, threatening, inappropriate, or unsafe behavior may result in termination of the appointment and refusal of future services.

Everything You Should Know

  • EMI.KO is a private lash studio located in Pearl City, Hawaiʻi.

    Additional arrival information is provided to booked clients.

  • Yes.

    New clients are welcome to request consultations, available full sets, Korean Lash Lifts, and eligible foreign fills.

  • Not always.

    If you are unsure which service is right for you or would like guidance before booking, you can start with a virtual consultation.

    Text (808) 468-6818 with clear photos of your natural lashes and let us know what you are considering, along with any questions or concerns.

    For many clients, this may be all that is needed before choosing and booking a service.

    If your lashes need to be assessed more closely, EMI.KO may recommend an in-person consultation before moving forward.

    A separate consultation is not required before a full set because every full-set appointment already begins with an in-person consultation.

  • A Maintenance Fill is appropriate when enough of your existing set remains to properly refresh it within the scheduled appointment.

    If very little remains, a full set may be necessary.

    If you are unsure, text EMI.KO a current photo of your lashes before booking.

  • Text (808) 468-6818 with a current photo of your lashes and what you are hoping to achieve.

    EMI.KO can help point you toward the most appropriate service before you submit your booking request.

  • Text EMI.KO at (808) 468-6818.

    For booking and current availability, visit emikoesthetics.com.

Frequently Asked Questions