At Emiko Esthetics, every appointment is thoughtfully reserved with dedicated time for you. Please review our policies before booking to ensure a smooth experience from reservation to checkout.

By booking an appointment, you acknowledge and agree to the following policies.

01. Reservations & Retainers

All services are available by appointment only. Booking requests are subject to approval and are not confirmed until accepted by Emiko Esthetics.

A nonrefundable Reservation Retainer is required to secure your appointment and is credited toward your service total.

Reservation Retainer amounts:

• $20 — Weekly Lash Fills, Korean Lash Lift Maintenance, and Lash Removal

• $40 — Lash Extension Fills, Foreign Fills, Korean Lash Lifts, and Korean Lash Lifts with Tint

• $75 — Customized Lash Extension Full Sets

For returning clients who reserve their next appointment in person, the existing retainer may remain credited toward the upcoming reservation. If you prefer to apply that amount toward your current balance, a new retainer will be required to secure your next appointment.

Retainers are nonrefundable except when a booking request is declined or Emiko Esthetics cancels an appointment without an accepted alternative date.

02. Cancellations & Rescheduling

A minimum of 48 hours' notice is required to cancel or reschedule an appointment.

With sufficient notice, your Reservation Retainer may be transferred to a new appointment one time, subject to availability.

Cancellations or rescheduling requests made with less than 48 hours' notice will result in forfeiture of the retainer. A new retainer will be required for future bookings.

If your retainer has already been transferred once, any additional rescheduling will require a new retainer.

No additional cancellation fee or remaining service balance will be charged for a late cancellation.

Please contact Emiko Esthetics directly to request appointment changes.

03. Late Arrivals & Missed Appointments

Please arrive on time for your scheduled appointment. If you're running late, contact the studio as soon as possible.

Late arrivals may result in a shortened appointment or the need to reschedule if there is insufficient time to complete the service safely and properly.

Failure to attend a confirmed appointment without notice is considered a no-show. No-shows forfeit their Reservation Retainer and require a new retainer to book again.

Three documented no-shows within a rolling 12-month period may result in a 12-month suspension of booking privileges, subject to review.

Late cancellations are not counted as no-shows.

04. Service Changes

Please request changes to your scheduled service at least 48 hours before your appointment whenever possible.

Service changes are subject to availability and approval, especially when additional appointment time is needed.

Approved changes are charged according to the service performed. There is no separate service-change fee.

For lash extension fills, the condition and retention of your existing extensions will be assessed. If a fill is not suitable, an alternative service may be recommended.

Foreign fills are accepted at the discretion of Emiko Esthetics following an assessment of the existing lash work.

Changes recommended by Emiko Esthetics for service suitability will not incur a service-change penalty.

05. The Reserve

The Reserve provides limited access to private appointment times outside regularly posted studio hours.

These reservations are available by request only and are subject to approval.

A $40 Reserve fee applies in addition to the regular service price.

The Reserve is separate from standard booking availability and is not guaranteed. All regular Reservation Retainer, cancellation, and rescheduling policies remain in effect.

06. Your Studio Visit

Emiko Esthetics is a private, appointment-only studio. Please help maintain a comfortable, clean, and uninterrupted space during your visit.

• Please arrive at your confirmed appointment time.

• Additional guests and children require prior approval.

• Shoes are to be removed before entering the treatment room.

• If you're experiencing illness or contagious symptoms, please contact the studio before your appointment.

• Please disclose any relevant sensitivities, allergies, or changes that may affect your service.

Services may be modified, postponed, or declined when necessary for health, safety, or service suitability.

07. Service Concerns & Refunds

All completed services are final sale and nonrefundable, except where required by law.

If you have a concern regarding your service, please contact Emiko Esthetics within 24 hours of your appointment so it can be reviewed.

Complimentary adjustments may be offered when appropriate, following an assessment of the concern.

Adjustments do not include changes in personal style preferences, additional services, or complimentary full-service replacements.

Requests received outside the 24-hour window are not eligible for complimentary adjustments. Any other resolution will be determined according to the circumstances and applicable law.

08. Retail & Aftercare

All retail and aftercare products are final sale.

Due to the personal-use nature of these products, returns and exchanges are not accepted, including unopened or unused merchandise, except where required by law.

If you receive an incorrect or defective item, please contact Emiko Esthetics so the issue can be reviewed and resolved appropriately.

09. Gift Cards & Gift Certificates

Purchased gift cards and gift certificates are nonrefundable and do not expire.

They may be redeemed toward eligible services and purchases at Emiko Esthetics and cannot be exchanged for cash, except as required by law.

Remaining balances under $5 may be redeemed for cash in accordance with Hawaiʻi law.

Promotional gift certificates or complimentary credits may have separate terms, which will be disclosed when issued.

10. Promotions & Special Appointments

Promotional pricing, packages, and special appointments are subject to their individual terms, eligibility requirements, and availability.

Unless otherwise stated, promotions cannot be combined with other discounts or redeemed for cash.

Standard reservation, cancellation, and rescheduling policies continue to apply to promotional appointments.

Promotional services must be booked and redeemed within the dates specified for the promotion.

11. Studio Changes & Unexpected Circumstances

If Emiko Esthetics needs to cancel or reschedule a confirmed appointment, you will be offered the option to transfer your Reservation Retainer to another available date or receive a refund of the retainer.

In the event of a studio closure or circumstances preventing the studio from providing your scheduled service, no cancellation penalty will apply.

Unexpected emergencies and special circumstances affecting client reservations will be reviewed individually. Please contact the studio as soon as possible if something affects your appointment.

12. Policy Updates

Emiko Esthetics reserves the right to revise studio policies and booking requirements when necessary.

Updated policies will apply to future reservations and will not retroactively change the terms of previously confirmed appointments.

By confirming a reservation, you acknowledge the policies presented at the time of booking.

Questions about your reservation?

For assistance with an existing appointment or booking request, please contact Emiko Esthetics directly.

Call or text: (808) 468-6818

Emiko Esthetics
Pearl City, Hawaiʻi
By appointment only